At NewPursuit LLC, we’re dedicated to ensuring you love the home essentials (kitchen tools, storage solutions, bedding, etc.) that elevate your living space. This policy outlines our terms for returns, refunds, and exchanges for purchases made on newpursuit.my.
 

Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, the item must:
 
  • Be unused, unopened, and in the same condition as received (to maintain hygiene and resale viability for home goods)
  • Be sealed in its original packaging (with all tags, instruction manuals, and accessories intact)
  • Include a receipt or proof of purchase
 

Non-Returnable Items

 
The following home goods are not eligible for return (due to hygiene, custom fit, or wear risks):
 
  • Used kitchen tools/utensils (e.g., opened utensil sets, used food storage containers)
  • Opened bathroom accessories (e.g., shower curtains, toilet brush sets)
  • Custom-sized or personalized items (e.g., made-to-fit storage furniture, monogrammed decor)
  • Clearance/sale items marked as “final sale”
  • Outdoor items damaged by weather, improper use, or exposure to elements
 

To Complete Your Return

 
We require a receipt or proof of purchase to process returns. Do not send your home goods back to the manufacturer—use the return address listed below.
 

Partial Refunds

 
Partial refunds may be granted in these specific cases:
 
  • Unused items returned without original packaging (undamaged; 10% restocking fee applied)
  • Items returned 15–30 days after delivery (unused, in original packaging; 15% restocking fee applied)
  • Home goods with minor cosmetic imperfections that do not affect functionality (e.g., slight scuff on a storage bin)
  • Items with missing non-essential accessories (e.g., a lost utensil set label)
 

Refunds

 
  1. Once your return is received and inspected, we’ll email you to confirm we’ve received the item.
  2. We’ll notify you via email if your refund is approved or rejected (e.g., for non-eligible used kitchen tools).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund:
 
  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at family@newpursuit.my with your order ID and refund request details.
 

Sale Items

 
Only regularly priced home goods may be refunded. Clearance, discounted, or “final sale” items are non-refundable (eligible for exchange only if defective/damaged).
 

Exchanges

 
We only replace items if they are defective, damaged, or incorrect (e.g., wrong size storage ottoman, cracked kitchen container):
 
  1. Email us at family@newpursuit.my with your order ID and photos of the defective/damaged item.
  2. Ship the item to our return address (once approved):
    NewPursuit LLC

     

    2835 N Grandview Blvd

     

    Pewaukee, WI 53072, USA

     
     
 
For defective home goods, we cover standard return shipping costs (provide a shipping receipt for reimbursement).
 

Gifts

 
  • If the item was marked as a gift and shipped directly to you: You’ll receive a digital gift card for the return value once the item is received.
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).
 

Shipping Returns

 
To return eligible home goods, mail your item to:
 
NewPursuit LLC

 

2835 N Grandview Blvd

 

Pewaukee, WI 53072, USA

 
 
  • You are responsible for return shipping costs (non-refundable)—these costs will be deducted from your refund if approved.
  • For higher-value items (e.g., storage furniture), we recommend using a trackable shipping service (we are not liable for lost return shipments).
  • Exchange delivery times vary by location (typically 3–7 business days after we receive your return).
 

Need Help?

 
For refund/return questions about your home goods order, contact us at family@newpursuit.my with your order ID and inquiry details.