This Shipping Policy applies to all U.S. orders placed via newpursuit.my—we strive to deliver your home essentials quickly and securely.
1. Order Processing Time
- Orders are processed within 2 business days of payment confirmation (excluding weekends, holidays, and peak seasons).
- You will receive a shipping confirmation email (with a tracking number) once your order is dispatched.
2. Shipping Methods & Delivery Times
We use reliable carriers (USPS Priority Mail, UPS Ground) for U.S. orders:
- Standard Shipping: 3–7 business days from dispatch (remote locations may take 1–2 additional days).
- Expedited Shipping (2–3 business days): Available at checkout for eligible locations.
- Shipping Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.
3. Shipping Costs
- Standard Shipping: $6.99 (for orders under $75).
- Free Standard Shipping: Available for orders over $75 (U.S. addresses only).
- Expedited Shipping: $12.99 (flat rate for eligible locations).
4. Address Accuracy
You are responsible for providing a correct shipping address. If an order is returned due to incorrect details, you will be charged a re-shipping fee (equal to the original shipping cost) to resend the item.
5. Delayed or Lost Shipments
- Carrier Delays: We are not liable for delays caused by shipping carriers (e.g., weather, logistics disruptions). Track your order via the provided tracking number.
- Lost Shipments: If your order is marked “delivered” but not received, contact the carrier first. If unresolved, email us at family@newpursuit.my (include your order ID) for assistance.
6. Shipping for Returns/Exchanges
For eligible returns/exchanges (per our Refund Policy):
- You are responsible for return shipping costs (non-refundable) unless the item is defective/incorrect.
- Ship returns to:
NewPursuit LLC
2835 N Grandview Blvd
Pewaukee, WI 53072, USA
We recommend trackable shipping for larger items (e.g., storage furniture) to ensure we receive your return.